RZB are replacing a myriad of standalone applications with an enterprise wide deployment of Corona to manage their Cash and Securities reconciliations and to strengthen their Investigation and Exception Management processes. The project is part of the firms continuous improvement programme focused on enhancing customer service and reducing operational costs.

Corona will provide not only core reconciliation staff with greater control and improved match rates, but customer service personnel will, for the first time, have visibility into clients’ transactions. Gunther Gall, Head of Division, Transaction Services, commented, “We are constantly looking to improve the quality of our service to both customers and our representative banks around the world. By extending Corona’s use to our Customer Services operation we will ensure that we minimise the time in which we are able to respond to client inquiries.”

The bank is already planning to go one step further and utilise Corona’s web capability to deliver customer self-service. Gall explained “Extending the use of Corona to our clients makes perfect sense. All too frequently it is clients that are best positioned to solve issues with their transactions – now they will have the tools to do so.”

Commenting on the project, Wolfgang Prinz, Corona Product Manager concluded “The enterprise wide implementation of Corona will provide all participants with access to the same application dramatically improving their STP rates and reducing the banks costs associated with inquiry management.”