In this episode of The Fintech Show they speak to Shayan Hazir, Chief Digital Officer at HSBC, Roberta Bill, Product Manager at SmartStream Technologies and Rana Bhattacharya, Chief Information and Digital Officer at Cynergy Bank to find out how they’re using AI to create efficient processes and improve customer experience. Bill lets them know how their product Air does just that, AND clears the way for better strategic analysis at the same time.
Hazir and Bhattacharya are well placed to discuss their AI ambitions using technology like this. Hazir points out that turning to AI has to begin with the customer journey and stewarding the technology effectively. Bhattacharya says that automation is good news for customers who can look forward to better insights in future.
