Success Story

Credit Suisse Case Study – Fees and Expense Management

Fee Management issues offer utility opportunity

How a vendor’s acquisition of a big bank’s platform has led to the development of a utility.

Company Overview

Credit Suisse was founded in 1856, it has a global reach with operations in over 50 countries and 48,200 employees from over 150 different nations. Headquartered in Zürich, it serves its clients through three regionally focused divisions: Swiss Universal Bank, International Wealth Management and Asia Pacific.

Business situation

Credit Suisse built a commission fees and expense management system nearly a decade ago with the goal of improving efficiency when it came to handling brokerage, clearing and exchange fees accrued by the Swiss bank. SmartStream acquired the platform in December 2014 with the goal of transforming the system into a utility model.


TLM Fees and Expense Management has been developed to drive savings to the bottom line and enhance profitability. It does so by using an end-to-end automated process, capable of substantiating variable expenses accurately across high volumes of transactional information and apportioning fees exactly.

Key benefits
  • Variable expense reduction
  • Business and client profitability
  • Dynamic service pricing
  • Automated accounting
  • Operational efficiency