Efficient management of external fees and expenses, incurred within daily operations, is key to today’s financial institutions. The way forward lies in data driven decision-making and delivering cost transparency, while the front-office, operations, network management, procurement, and many more departments throughout the organisation have a role to play too.

To address today’s challenges within fees and expense management, SmartStream and Connect Global Group hosted an executive roundtable to give banking leaders the opportunity to exchange best practices and industry initiatives.