The software removes siloed, manually intensive, paper based exceptions and investigations processes that have hindered bank efficiency drives. As a result, operational risk and the rising cost of manually managing ever increasing exception volumes are reduced. TLM Payments Investigation supports market initiatives such as SEPA and Faster Payments, and helps banks to reduce exposure to financial and reputational losses.

TLM Payments Investigation software enables firms to manage exceptions more effectively and delivers control to the payments processing lifecycle. The solution supports SWIFTNet Exceptions and Investigations for XML-based messaging enabling institutions to protect their investment in SWIFTNet and further boost payment straight through processing (STP) rates.

Faster exceptions and investigation capabilities improve collaboration across the payments value chain. This supports bank programmes to differentiate their corporate payment services in an increasingly commoditised and competitive market. It enables firms to create a more proactive customer service and identify new ways of adding value to these customers.