The new AI service increases the quality of managed services with new monitoring tools, it will trace incoming messages for SLA’s - ensuring data is delivered correctly. It provides a proactive approach to monitoring, if the quality of the data is poor it is escalated, thereby lowering the number of exceptions feeding regulatory reporting, for example, such as the FCA’s CASS reporting and Risk Weighted Asset Calculations. This all combined improves accuracy of operational risk and controls reporting within an organisation.

Nick Smith, SVP Managed Services, SmartStream, states: “It’s a very exciting time for our clients, the new AI function is taking the stress out of data reporting, a significant improvement to back office efficiency, whilst helping to lower costs. In addition, it enables the bank to maintain a control team to monitor performance and results on a daily basis”.