Financial Force PSA Administrator

Bristol, UK

SmartStream, a global software and managed services provider to the world’s top banks, asset managers, custodians and broker dealers, has an excellent opportunity for a Project Management Office (PMO) Support Analyst/Financial Force - Professional Services Automation (PSA) Administrator in our Bristol office. The role entails assisting the PMO group streamline and enhance their financial reporting and governance procedures. Focus will naturally encompass: process improvement; quality control; providing management information to senior management; supporting senior management with resource management, budgeting and forecasts. This is an excellent role for an autonomous individual in which to develop their career in a fast-paced environment.


Job Responsibilities

  • Perform administrator functions such as user management, project setup, creation of templates etc.
  • Maintain documentation and provide support to project managers and consultants
  • Manage/Customise dashboards, reports, forms, layouts in Financial Force PSA application
  • Work with end users to provide best practice and tips
  • Enforce adherence to defined processes
  • Provide training for internal resources to ensure proper use of the system
  • Streamline processes to simplify day to day activities
  • Assist in project retrospectives analysis to enhance project management practice
  • Support Finance Department and CFO by extracting relevant information from PSA


Key Skills

  • Ability to analyse problems and propose suitable solutions
  • Excellent verbal and written communication skills
  • Microsoft Excel proficiency to enhance reporting (basic VBA/Macro skills)
  • Resource management and forecasting
  • Ability to work independently with stakeholders located in global location
  • Ability to highlight issues and propose sensible remediation
  • Ability to build consensus around adoption of change


Desirable Skills

  • Experience in supporting a team of 15 project managers with multiple, active projects
  • Fluency in additional European languages as well as in English
  • Experience in using other Project Management tools such as HPPM, Microsoft Project



  • 4-5 years in project management support function
  • 1-2 years of Salesforce or Financial Force Professional Services Automation administration (PSA)
  • PRINCE2 or equivalent certification



  • Competitive Salary
  • 25 days annual leave
  • Company pension scheme matching up to 5% of salary
  • Private medical insurance plus life assurance coverage
  • Flexible benefits platform including GymFlex, Cycle2Work and Give-As-You-Earn scheme