SmartStream Technologies’ support services provide customers with access to the help and advice they need to gain maximum benefit from our solutions. Our global support infrastructure is organised by product centre with each product area centrally co-ordinated to ensure full cover at all times.
Dedicated to providing a reliable and consistent customer support infrastructure that operates on a global 24/7 basis, our support teams follow a multi-tiered escalation methodology. This ensures that all calls are processed as efficiently as possible, drawing on the expertise of our highly trained technical consultants and product development specialists.SmartStream Support services include:
- Access to all global support desks to deliver follow-the-sun call handling
- Investigation of all reported application problems
- Provision of work arounds if possible where fault is reported and confirmed
- Distribution of software for new product installations and upgrades