Dedicated to providing a reliable and consistent customer support infrastructure that operates on a global 24/7 basis, our support teams follow a multi-tiered escalation methodology. This ensures that all calls are processed as efficiently as possible, drawing on the expertise of our highly trained technical consultants and product development specialists.

SmartStream Support is available in three levels:

Each support package is designed to ensure an organisation can reduce the risk of running your IT infrastructure and deliver higher staff productivity due to reduced downtime. As a result, you can derive the maximum benefit from both the investment in SmartStream and their existing IT infrastructure.