The report recognises the important role that Enterprise exception management has to play in assisting financial institutions to pursue balanced strategies of driving growth whilst defending margins. Datamonitor claim that Exception Management “…is now seen as part of a dynamic and fluid activity in the context of the broader business agenda to increase organizational productivity, improve customer service, manage operating risks and streamline the overall information supply chain of the firm.”

SmartStream’s TLM Enterprise Exception Management solution has been positioned as the leading vertical solution. Commenting on the report Neil Vernon, Product Manager, SmartStream, states “We’re clearly delighted with this position as it recognises the deep level of industry knowledge that we’ve embedded in this application and the strength of the comprehensive BPM architecture we have built. By taking a unique enterprise approach to the problem TLM is enabling leading firms around the world to change their focus from managing fails in the post settlement stage, to proactively managing exceptions across the entire transaction lifecycle. Essentially we have shifted the game from a cost and risk containment exercise to cost and risk prevention.”