Production Fee and Invoice Management Team Leader

IN16007
India, Bangalore

Job Purpose

  • Manage a Team from 10 to 30 people 
  • Deliver daily the service to our client according SLA and Target Performance. 
  • Be operational on SmartStream solution ensuring operational process and procedure met service level agreements.

 

Key Outputs/Responsibilities

  • Managing the team by operational objectives to deliver daily the agreed SLA and target performance. 
  • Managing resources to ensure up-to-date knowledge of the business, process, procedure and system. 
  • Coordinate across all SmartStream ‘s teams to improve efficiency. 
  • Liaise with client and providers in the objective to improve our processes and procedures, lower our cost and deliver SLA and Target Performances. 
  • Liaise until implementation with the Product Manager any appropriate system change 
  • Liaise until resolution with Development team any day to day system issues 
  • Liaise with Continuous Improvement team. 
  • Prioritising work to ensure all SLA’s are adhered too. 
  • Keeping the client fully informed of progress and liaising with brokers & banks to close any issues. 
  • Work with multiple teams to provide ideas and input into improving the TFIM solution. 
  • Team Coaching and Management
  • MIS

 

Knowledge, Skills & Experience

  • Advanced knowledge of the Brokerage, Market and Clearing Custody fee Management including the fee schedule interpretation and the investigation of the invoice processing failures 
  • 5+ years of experience in the market fee management & managing teams 
  • Experience of working with SLA environment 
  • Analytic problem solving skills 
  • Good numeracy skills. 
  • Experience in a data reconciliation or data matching role. 
  • Experience of working in a Software House or Development centre is a good to have 
  • Familiarity with project methodology 

 

Qualifications

  • Graduate/Post graduate in any faculty related to Banking and Financial Service industry

 

Competencies

  • Know the business of Trading fee management. 
  • Time management and Job Allocation 
  • Should be able to keep the team motivated to exceed expected performance 
  • Excellent communication skills both written and verbal 
  • Effective prioritisation 
  • Ability to build good relationships with stakeholders 
  • Focus on Delivery and Customer Service 
  • Teamworker 
  • Calm, methodical approach to problem solving

 

Cultural Fit

  • Need to have a ‘can do’ attitude to problem management. 
  • Comfortable in a fast moving environment with multiple customers and tasks. 
  • Works well in a busy environment and takes full ownership. 
  • Should be a go-getter 
  • Focused on continuous improvements and can investigate details. 
  • Hardworking and flexible with times (Currently no shifts) 
  • Willing to travel 
     

Relationships 

  • OnBoarding/Static Data Team
  • Operations Team
  • Client Liaisons
  • Development/Team
  • QA Team