- Manage and Reconcile any customer fee according to process and procedure
- Meet Service Level Agreement targets
- Work on SmartStream’s Transactions, Fees Cost and Invoice Management solution ensuring all service level agreements are met.
- Invoice logging and reconciliation, Breaks analysis and Dispute management & Nostro reconciliation.
- Use the Smartstream solution to match client data and highlight any exceptions.
- Raising data exceptions and managing the investigation process to completion.
- Prioritising work to ensure all SLA’s are adhered too.
- Keeping the client fully informed of progress and liaising with brokers & banks to close any issues.
- Work with multiple teams to provide ideas and input into improving the Smartstream solution.
Knowledge, Skills & Experience
- Sound knowledge of Investment Banking products predominantly Derivatives
- Sound knowledge of the Trade Lifecycle
- Excellent knowledge of Excel or similar software tools.
- Analytic problem solving skills
- Good numeracy skills.
- Experience of working with SLA environment
- Experience in a data reconciliation or data matching role.
- SQL skills is good to have
- 2-4 years of experience of working in the Banking/finance industry
- Experience of working in a Software House or Development centre is a good to have
- Familiarity with project methodology is a good to have
- Graduate/Post Graduate in any faculty related to Banking and Financial Services
- Excellent communication skills both written and verbal
- Effective prioritisation
- Ability to build good relationships with stakeholders
- Focus on Delivery and Customer Service
- Calm, methodical approach to problem solving
- Need to have a ‘can do’ attitude to problem management.
- Comfortable in a fast moving environment with multiple customers and tasks.
- Works well in a busy environment and takes full ownership.
- Should be a go-getter
- Hardworking and flexible with times (Currently no shifts)
- Willing to travel if required
- OnBoarding Team
- Operations Team
- Client Liaisons
- Development Team
- QA Team