Data Analyst

IN16005
India, Mumbai

Job Purpose

  • Manage and Reconcile any customer fee according to process and procedure 
  • Meet Service Level Agreement targets 
  • Work on SmartStream’s Transactions, Fees Cost and Invoice Management solution ensuring all service level agreements are met. 

 

Key Outputs/Responsibilities

  • Invoice logging and reconciliation, Breaks analysis and Dispute management & Nostro reconciliation.
  • Use the Smartstream solution to match client data and highlight any exceptions. 
  • Raising data exceptions and managing the investigation process to completion. 
  • Prioritising work to ensure all SLA’s are adhered too. 
  • Keeping the client fully informed of progress and liaising with brokers & banks to close any issues.
  • Work with multiple teams to provide ideas and input into improving the Smartstream solution. 

 

Knowledge, Skills & Experience

  • Sound knowledge of Investment Banking products predominantly Derivatives 
  • Sound knowledge of the Trade Lifecycle 
  • Excellent knowledge of Excel or similar software tools. 
  • Analytic problem solving skills 
  • Good numeracy skills. 
  • Experience of working with SLA environment 
  • Experience in a data reconciliation or data matching role. 
  • SQL skills is good to have 
  • 2-4 years of experience of working in the Banking/finance industry 
  • Experience of working in a Software House or Development centre is a good to have
  • Familiarity with project methodology is a good to have 

 

Qualifications

  • Graduate/Post Graduate in any faculty related to Banking and Financial Services

 

Competencies

  • Excellent communication skills both written and verbal 
  • Effective prioritisation 
  • Ability to build good relationships with stakeholders 
  • Focus on Delivery and Customer Service 
  • Teamworker 
  • Calm, methodical approach to problem solving 

 

Cultural Fit

  • Need to have a ‘can do’ attitude to problem management. 
  • Comfortable in a fast moving environment with multiple customers and tasks. 
  • Works well in a busy environment and takes full ownership. 
  • Should be a go-getter 
  • Hardworking and flexible with times (Currently no shifts) 
  • Willing to travel if required 

 

Relationships 

  • OnBoarding Team 
  • Operations Team 
  • Client Liaisons 
  • Development Team 
  • QA Team